The owner of the online store nakedlabel.eu (hereinafter referred to as the online store) is 14765410 (registry code), located at Kassi st 16 Tallinn Harjumaa Estonia 12618.
THE VALIDITY OF CONTRACT OF SALE, PRODUCT AND PRICE INFORMATION
The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.
The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.
All prices are in Euros (€).
Product information is provided immediately adjacent to the product in the online store.
PLACING AN ORDER
Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid securely via the following payment methods provided by MAKSEKESKUS AS and PAYPAL (EUROPE) LTD
- Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank,
- Latvian bank links: Swedbank, SEB, Citadele and Luminor
- Lithuanian bank links: Swedbank, SEB and Luminor
- Finnish bank links: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki
- Visa / MasterCard credit card payments
GIGIL OÜ is the Chief processor of personal data, GIGIL OÜ forwards the personal data necessary for making payments to Maksekeskus AS & Paypal (Europe) Pty as an authorised processor.
NB! When using a bank link payment confirm the order and then click on the ‘Return to merchant’ button.
The personal data necessary for the execution of payments is transferred to authorized processor Maksekeskus AS. The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.
All shipments within Estonia generally arrive at the destination specified by the purchaser within 3- 4 business days of the date of entry into force of the contract of sale. All shipments outside of Estonia are guaranteed to arrive within 14 calendar days. We have the right to ship goods in up to 45 calendar days in exceptional cases.
RIGHT OF WITHDRAWAL
After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (example: menstrual cups, underwear).
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
The right of withdrawal does not apply if the purchaser is a legal person.
To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics, and functioning of the goods in the same way you would be allowed to test the goods in an actual store.
If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics, and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.
To return the goods, you must submit a declaration of withdrawal (the form for which can be found here: Declaration of Withdrawal Declaration of Withdrawal to the e-mail address within 14 days of receiving the goods.
Products can be returned for free by means of following options:
- Itella: The client can return the goods ordered from our webshop via the parcel terminal within 14 days free of charge.
The parcel can be returned with the same door code that was used upon receipt of the parcel from SmartPOST parcel terminals in Estonia.
- Omniva: Omniva Parcel Point. The client can return the goods ordered from our webshop via the parcel terminal within 14 days free of charge.
Parcel notification by text or e-mail usually also includes a return code. This will allow you to return the parcel free either through parcel terminal or postal office. Parcel can be returned free via both parcel terminal or postal office irrespective of if it was retrieved from a parcel terminal, postal office or delivered by a courier.
Returned parcel must have its address card attached. If you are returning the parcel via parcel terminal, the terminal will print out a new address card. Attach it to the parcel.
The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.
Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.
The online store has the right to refuse to make a refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.
If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.
The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.
Kindly note that Naked Label cannot be held responsible for products being damaged or lost while being returned. Therefore, we recommend to use an insured and trackable mail service. We are unable to issue a refund without actual receipt of the products or proof of received return delivery.
The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery.
The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing email@example.com
The online store is not liable for any defects arising after delivering the goods to the purchaser.
If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.
The online store will respond to the consumer ́s complaint in written form or in a form that enables written reproduction within 15 days.
DIRECT MARKETING AND PROCESSING OF PERSONAL DATA
The online store only uses the personal data entered by the purchaser for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.
The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.
The purchaser is able to opt-out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.
SETTLEMENT OF DISPUTES
All complaints made by a purchaser about the online store must be e-mailed to firstname.lastname@example.org If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. The resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.
- Estonian Consumer Protection Board (more information available at http://www.tarbijakaitseamet.ee);
- Estonian Consumer Disputes Committee (more information available at http://www.komisjon.ee);
- A purchaser may also turn to the dispute resolution bodies of the European Union (more information available at http://ec.europa.eu/odr).